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How long does it take to dispatch orders?

所有 paid orders placed before 2pm GMT are dispatched the same working day (Monday-Friday). 订单 received after 2pm GMT will be dispatched the next working day (Monday-Friday).

Which courier services do we use to deliver orders?

We work with our Crossflight to deliver 您的订单 as quickly and efficiently as possible. 如果你有 any special instructions for your delivery, please include your requirements on the checkout page in the “订购笔记”盒子.

How are our domestic shipping rates calculated?

2022年7月1日起, shipping rates for orders with a UK delivery address are calculated based on weight. When you place 您的订单, we will calculate shipping charges and a delivery date based on the availability of your items and the shipping option you choose. 订单 being sent to the UK may be subject to VAT charges which will be added to 您的订单 before completing payment information.

How are our international shipping rates calculated?

2022年7月1日起, shipping rates for orders with an international destination address are calculated based on weight and destination country. Your order may be subject to import duties and taxes, (including VAT), which are incurred once a shipment reaches your destination country. 国际 Chamber of Shipping is not responsible for these charges.

From January 2021, EU shipments may be subject to import charges and taxes. Charges applied to products ordered from outside the UK are the responsibility of the buyer. 国际 Chamber of Shipping is unable to assess or control these costs.

Is t在这里 a cap on shipping costs?

We will never charge more than £400 for shipping costs on any single order.

What delivery options do we offer?

We ship to any address in the world. 所有 orders will be sent by courier and should normally take an average of 3-5 working days to reach you, regardless of destination, but this cannot be guaranteed.

Brexit has had an impact on delivery times and t在这里 might be delays with EU shipments.

How will you know that 您的订单 and shipping has been confirmed?

Once you have placed 您的订单, you will receive an order confirmation and regular updates about your 电子邮件发货.

What is the returns, exchanges and refunds policy?

We operate on a sale no-return policy which means that unless the product is faulty, we will not arrange a return, exchange or refund.

If you need to return a faulty product, please 联系 us with 您的订单 number and details about the product you would like to return within 72 hours 收到你方订单后.

What happens if you need to cancel an order?

请 大发黄金版网页版 as soon as possible after placing 您的订单.

What happens if you have received a damaged product?

If any products you have received are damaged, please take photos of the product and packaging and 大发黄金版网页版 with 您的订单 number and details of the damaged items within 72 hours 收到你方订单后.

How will you know that the product you want to order is in stock?

Stock availability is indicated at the top of the product page on the website. 请 大发黄金版网页版 if you need to enquire about stock of a product that is not listed on the website.

How to 大发黄金版网页版 for any troubleshooting problems or further queries?

请 大发黄金版网页版 透过电邮((电子邮件保护))或呼叫 +44 20 7090 1460.

Are you a bookseller or distributor? If so, you might be eligible for a discount. 请 大发黄金版网页版 了解更多信息.

If you would like to keep up to date with the latest book releases and publication news from ICS, sign up to our email notifications 在这里.